Do you get Feedback from your customers?

After a coaching programme has finished, I always try and get feedback  from the coachee to ensure the coaching has worked for them and to see if I can learn from the experience and be a better coach for the next client I am fortunate to coach or mentor.

Do you try and get feedback from your customers?

The following are typical questions and the answers are from a coachee that we completed the programme with last month

What did you want to get out of coaching?

I wanted to get a better understanding of what I should be focusing my attention on and to be more effective in my role. Whilst also getting the right work life balance.

Did you achieve it?

I achieved a better understanding of the areas on which I should be focusing. It also gave me a few strategies for focusing on the task in hand and the wider focus. The difficulty is always embedding that learning and putting it in place each time and every day. I feel generally more positive and have undertaken a more proactive approach to a number of items.

What benefits have you gained from coaching?

I have a number of strategies that I now implement from the way in which I communicate more calls, less email, down to finding some time to reflect on what is needed to be done and focusing on the more value add items.

How would you describe the process of coaching to someone who hasn’t experienced it?

It is really a matter of how much effort you want to put into it and how honest you are about how you work and perform. If you don’t open up about the issues you face then it’s unlikely you will get as much out of the process and discussions.

How would you describe me as your coach?

Easy to talk to and engaging. Previous experience is always useful as it adds relevant context but also a different point of reflection. Affable and relaxed. That assisted with making the conversation feel like less coaching and more like mentoring.

As your coach, what did I do, specifically that helped you?

The reflection on what I do well vs what I am not focussing on made a difference and coming up with thoughts around improvement. Also revisiting the goals and outcomes at the start of each conversation.

In your opinion, what would have made me a better coach for you?

I think some specific tools, rather than discussing them perhaps having some tangible ones e.g.  business development plans. Finding this difficult as I think I got what I needed out of the sessions at each point in time.

What 3 words would sum me up as your coach?

Approachable Engaging Insightful

How would you summarise what coaching has done for you?

Coaching gave me useful points to reflect on, but also some useful points to utilise in the discussions, also helped analysis where I can add more value aligned with my management team colleagues. 

Hopefully the above gives you an insight into coaching and mentoring and if I can be of benefit please have a look at my website or contact me by emailing Let me leave you with a quotation I found recently which I like.

It is not the size of your dreams, that determines whether or not they come true, but the size of the actions you take implies their inevitable arrival

REFLECT                                 PLAN                                                      ACT

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